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Frequently Asked Questions (FAQ)

Welcome to our online travel booking guide at Aviatomser.com! Here you’ll find answers to common questions about booking flights and hotels through our Aviatomser platform.

➧ What does an online or electronic air ticket mean?

An electronic air ticket is the digital version of a traditional paper ticket. Instead of receiving a physical document, your travel and personal information are securely stored in the airlines’ centralized databases. Today, almost all airlines use electronic tickets, with paper tickets being issued only for certain charter flights.

➧ How is the search for air tickets or hotels carried out?

Our aviatomser.com search engine connects you to a vast network of international travel booking systems. We search through approximately 800 booking services, including major providers like Expedia, Booking.com, Hotels.com, and eDreams. When you search, our system displays results from all these services, showing you the best prices for your chosen dates and destinations.

➧ How to book air tickets online?

Our website focuses solely on searching for the best travel deals. When you see search results, they’ll show prices in your preferred currency. To book a ticket, simply click on the price that interests you, and you’ll be directed to that specific booking system to complete your reservation.

➧ Who sells airline tickets online?

Your tickets and hotel bookings are handled by our network of trusted booking systems, all connected to a central database. Each booking service operates independently with its own terms and conditions. When you search for flights, you’ll see prices from multiple booking systems, allowing you to choose the most convenient or affordable option.

➧ How to pay for an air ticket or hotel reservation

All payments are processed securely through the booking systems using VISA or MasterCard. Don’t worry about your card’s currency – if you’re paying in a different currency, your bank will automatically convert the amount at the current exchange rate. For example, if your card is in drams and the booking is in dollars, the conversion happens automatically during payment.

➧ In what currency is the online sale of an air ticket or hotel room reservation made?

Since we’re connected to international booking systems, prices are available in various currencies. You can easily switch between currencies using the selector in the top right corner of our search engine. While Armenian dram is available, please note that exchange rates might differ slightly from the Central Bank of Armenia’s official rates.

➧ Is it possible to search for a flight ticket in online systems and buy it at the office for the same price?

No, online prices are exclusive to their respective booking systems. Typically, prices for the same flight can vary by 2-5% between online and office bookings, and sometimes the difference can be even greater. The prices you see online are only available through that specific booking system.

➧ Can we find the air tickets ourselves and contact your website so that you can book it or help book it or check the price of the air ticket?

We operate solely as a search platform and cannot make bookings on your behalf. While we’re happy to answer general questions about using our search engine via email, we cannot assist with specific pricing queries or bookings. Our search engine is designed to give you direct access to the best available deals, allowing you to compare prices and book directly with your chosen provider.

➧ How to use your flight ticket after booking?

After booking, your ticket exists electronically in the airline’s system – there’s no need to print it for the airport. When you book, you’ll receive the ticket details by email within about 30 minutes. While it’s not required, we recommend keeping a copy of this email either on your phone or as a printout for your reference. At the airport, you’ll only need to show your passport at check-in, as all your flight information is already in the airline’s system.

➧ How can you change the flight date or return your flight ticket?

All changes or refunds must be handled through your original booking system. Please note that most changes will incur fees, with the amount typically depending on how far in advance you make the change. Earlier changes usually mean lower fees. Each airline and booking system has their own specific policies for changes and refunds, so check these terms when booking.

➧ Can we be sure that after booking a hotel, we will receive a proper level of service?

While booking, always read recent guest reviews carefully, as they provide the most reliable picture of what to expect. Remember that neither price alone guarantees service quality – an expensive hotel doesn’t automatically mean excellent service, just as a budget-friendly option doesn’t necessarily indicate poor quality. Guest reviews often give you the most accurate insight into the actual experience you can expect.

➧ There is a difference in prices between your website and the prices displayed on the booking website. What to do?

If you notice a price difference between our search results and the booking website, we recommend running a new search to verify the current price. While rare, such differences can occur due to rapid price changes, system updates, or connection delays. If you see a significant price difference, it’s best to either search again or consider another booking option to ensure you get the advertised rate.

Attention: Aviatser.com — Important Note

Please remember that all flight bookings are processed through international booking systems, not directly through aviatser.com. The final price and conditions are determined by the booking system you choose.